SAP CRM, Turn Mail Body read-only to only use the standard responses

Hi all,

In SAP CRM, I have a request where the purpose is to ensure that the user can only create emails using the Standard Responses.

So I need to turn the email body read-only. But when I do this (turn the email body (text editor) read-only), the Standard responses don’t work; I select the standard responses and click in apply but nothing happens.

Component: CRMCMP_CCS_EML

View: MailBody

And I'm turning the email body editor read-only/disabled in MailBody.htm, at BSP object BTF

with parameter DISABLED = TRUE

<thtmlbx:btf id = "btf1"

document = "<%= s_documentdata-btf_doc %>"

disabled = "TRUE"

(...)

Would you be so kind and help with the solution for this problem?

Thank You.

Best Regards,

André Sousa